This policy explains what personal details India Tourist Driver collects when you enquire about or book a private car and driver in Delhi, why we need them, who we share them with, and the choices you have.
1. Who we are
India Tourist Driver is a travel and car rental business based at A-267, West Vinod Nagar, Gali No. 5, Delhi – 110092, India. We provide private cars with drivers and tour packages across North India. In this policy, "we", "us" and "our" mean India Tourist Driver, and "you" means anyone who uses this website or contacts us.
2. What we collect
We only collect the details we need to answer your enquiry and run your trip:
- Contact details — your name, email address, phone number and country code.
- Trip details — travel dates, pickup and drop locations, route, number of adults and children, vehicle choice, and anything you write in the message box.
- Messages — what you send us by WhatsApp, phone, email or our live chat.
- Website usage — basic, anonymous information such as pages visited, device type and approximate location, collected through cookies and analytics tools (see section 5).
We do not ask for, and you should not send us, card numbers, passport numbers or bank details through our website forms.
3. How we use your details
- To reply to your enquiry and send you a quote.
- To plan, confirm and run your booking, including sharing pickup details with your driver.
- To contact you about your trip, before and during travel.
- To keep records needed for accounting, tax and legal purposes.
- To understand how visitors use our website so we can improve it.
We use your details only with your consent, which you give when you send us an enquiry or booking request, and only for the purposes above. We do not sell or rent your personal details to anyone.
4. Who we share them with
We share your details only when it is needed to provide your trip or run this website:
- Your driver and guide, so they can meet you and follow your itinerary.
- Hotels, guides or other providers you ask us to book for you.
- Service providers that power this website and our communication, listed in section 5.
- Authorities, if the law requires it.
5. Cookies and third-party services
This website uses the following services. Each one may set cookies or process limited data under its own privacy policy:
- Google Tag Manager and Google Analytics — anonymous statistics about how the site is used.
- Google Fonts — to display our fonts.
- Tawk.to — our live chat window.
- WhatsApp (Meta) — when you choose to message us on WhatsApp.
- TripAdvisor — our reviews widget.
- PayUmoney — if you choose to pay online through our payment link.
You can block or delete cookies in your browser settings. The website will still work, though some features such as live chat may not.
6. How long we keep your details
We keep enquiry and booking details only for as long as we need them for your trip, for follow-up questions, and to meet our accounting and legal obligations. After that, we delete them or make them anonymous.
7. How we protect your details
Our website uses HTTPS encryption, and access to enquiry emails is limited to the people who handle your booking. No method of sending or storing data online is completely secure, but we take reasonable care to protect what you share with us.
8. Your rights
Under India's Digital Personal Data Protection Act, 2023, you can ask us to:
- tell you what personal details we hold about you;
- correct or update your details;
- delete your details, unless we must keep them by law;
- withdraw your consent for future use of your details.
To make a request, contact us using the details in section 11. We will reply as soon as we can.
9. Children
Our services are booked by adults. We do not knowingly collect personal details directly from children. Children's names or ages shared by a parent or guardian as part of a booking are used only to plan that trip.
10. Changes to this policy
We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated at the top.
11. Contact us
For any question or request about your personal details:
- Email: [email protected]
- Phone: +91-8851448211
- WhatsApp: +91-9818813155
- Address: A-267, West Vinod Nagar, Gali No. 5, Delhi – 110092, India
You can also reach us through our contact page or read more about us.